Privacy Policy

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address
• Project Details: Property address, project requirements, budget, timeline preferences
• Documents: Photos, plans, specifications, and other project-related files you upload
• Communication Records: Emails, phone calls, and messages exchanged with our team
• Payment Information: Billing details and transaction records (processed securely through our payment providers)

We use the information we collect to:

• Provide accurate quotes and project estimates
• Communicate with you about your project progress
• Schedule site visits, consultations, and work
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send you relevant updates about your project (we never spam)

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service Providers: Trusted suppliers and subcontractors who assist in completing your project (only information necessary for their work)
• Legal Requirements: Government authorities when required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and insurers as needed for business operations

All third parties we work with are required to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure encrypted connections (SSL/TLS) for all data transmission
• Regular security audits and updates
• Restricted access to personal information (only authorized staff)
• Secure storage of physical documents
• Regular staff training on privacy and security

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your information

To exercise any of these rights, contact us using the details below. We'll respond within 30 days.