Refund & Cancellation Policy
Last updated: 07/11/2025
Deposit & Payment Terms
We operate on a milestone-based payment system to protect both parties.
- Initial deposit: 10% upon contract signing (non-refundable after work commences)
- Progress payments: Tied to completed milestones as outlined in your contract
- Final payment: Due upon project completion and your satisfaction
- All payments must be made within 7 days of invoice unless otherwise agreed
Cancellation Policy
We understand plans change. Here's how cancellations work:
Before Work Commences
If you cancel before we start work, you'll receive a full refund minus any costs already incurred (site visits, material orders, permits, design work). We'll provide an itemized breakdown of these costs.
After Work Commences
Once work begins, you may cancel at any time. You'll be charged for:
- All work completed to date
- Materials purchased or ordered for your project
- Labour costs incurred
- Any non-refundable permits or fees
Any unused deposit will be refunded within 14 business days after final reconciliation.
Refund Process
We process refunds fairly and transparently.
Refunds are processed within 14 business days of cancellation or dispute resolution. Refunds will be issued to the original payment method used.
If you're not satisfied with completed work, we'll first attempt to rectify the issue at no additional cost. If we cannot resolve the issue to your satisfaction, we'll discuss partial refunds or other remedies as appropriate.
Our Commitment
We're committed to fair dealing and transparent pricing. Every project includes a detailed contract outlining scope, costs, and payment terms. We never charge for work not agreed upon in writing.
If you have concerns about charges or wish to discuss a refund, contact us immediately. We're here to work with you, not against you.
Questions About Refunds?
We're happy to discuss our refund policy in detail before you commit to a project.
Email: info@standitconstruction.com
Phone: +61 489 087 434
Address: 16 Chiltern Rd, Ingleside NSW 2101